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Preparing for Your First Visit

Initial Exam

When you first walk into the Goldsboro Physical Therapy Clinic, a friendly and knowledgeable member of our staff will greet you.  After completing your paperwork, you will have a private examination with one of our Licensed Physical Therapist’s. During the examination we will identify your problems, impairments, neurological and/or musculoskeletal conditions. We provide a variety of tests, services, and specialities to meet your needs.

After the initial examination & based on your diagnosis, assessment, and personal goals you will be prescribed an individualized treatment plan. Patient education is vital in your recovery process, therefore, it is important that you understand both your condition and all treatment options. Often, treatment will be performed on your first visit, however, your next visit will be a full treatment session in which you will progress through your prescribed rehabilitation plan with one of our practitioners. For your convenience, treatments are scheduled as early as 7:30 am or as late as 5:00 pm.

Important Tips

Bring all necessary insurance verification, physicians prescription (if required), list of medications, radiographs (MRI’s, X-rays), etc.

Bring or wear comfortable, loose-fitting clothing and a pair of rubber-soled shoes.

Policies & Billing

Your health is our primary concern. That’s why we work together with physicians and other medical providers to integrate physical therapy with your overall health care. If you have been prescribed physical therapy by your doctor, you may choose where to be treated, and we hope you will insist on seeing our experts at Goldsboro Physical Therapy.

For those who prefer to visit us directly, you may. We are a direct access facility meaning a physicians referral is not required for you to be seen with most health insurances. Our friendly staff will be able to answer all of your questions prior to your appointment. If you think physical therapy is right for you, we encourage you to contact us.

Our goal is to provide quality, individualized service and care to all our patients. We use every means possible within our licensed and professional guidelines to bring you better health. For your convenience:

  • We participate with most major medical insurance companies.
  • We will file your claims.  Please provide your most updated insurance information.
  • We request your insurance co-payment at time of service.
  • We offer reasonable cash pay options for the uninsured.
  • We offer responsive options for clients experiencing financial difficulties.
  • Manageable payment plans are available to qualified individuals.

Emotional/Psychiatric Support Animal Policy

Goldsboro Physical Therapy welcomes service and support animals in the clinic. We’re here to work with you to make sure you receive the highest quality care we can provide.

To protect public health, Goldsboro Physical Therapy requires all dogs and cats-including service and support animals to be current on all vaccinations. Dogs and cats can be vaccinated against rabies at a minimum of 12 weeks (three months) of age and must wait an additional 30 days for the vaccine to become effective. 

Service and Support Animal Guidelines

For the safety and health of everyone, we require patient’s accompanied by an emotional support animals have appropriate documentation. Each patient will be limited to one emotional support animal. Additionally, we do not accept pit bull type dogs as service or support animals.

Trained Service Animals

We recommend all patients with a trained service animal carry the animal’s current veterinary health form. GPT reserves the right to request those documents at any time. Patients must have a current  Veterinary Health Form and/or an immunization record on file or other proof of  current vaccination.

Emotional Support & Psychiatric Service Animals

Complete the Emotional Support and Psychiatric Service Animal documentation before bringing the animal into the clinic. Currently, we require documentation that is no more than a year old from a certified mental health professional indicating need for an emotional support animal, plus certification of the animal’s health including rabies shot verification.

Inappropriate Service or Support Animal Behavior

We know that service and support animals are highly-trained working animals. We will only refuse entry of the animal if it engages in disruptive or aggressive behavior such as:

  • Growling
  • Biting
  • Jumping on patients or staff
  • Relieving themselves inside of the facility
  • Barking excessively, not in response to a handler’s need or distress

Animals Not Permitted

We do not permit the following as service or support animals, as these animals pose safety and/or public health concerns. If you have additional questions, please contact us at 919-734-1311.

  • Small mammals or pocket pets (e.g. hedgehogs, sugar gliders, rabbits , chinchillas, prairie dogs, ferrets)
  • Insects and spiders
  • Rodents (e.g. mice, rats, hamsters, gerbils, guinea pigs)
  • Reptiles (e.g. Snakes, lizards, turtles)
  • Amphibians (e.g. frogs, salamanders)
  • Non-household birds (e.g. farm poultry, peafowl, waterfowl, game bird, & birds of prey)
  • Animals improperly cleaned and/or with a foul odor
  • Animals with tusks, horns or hooves (e.g. goats, pigs)